From welcoming you to our family to taking care of all your HR liabilities in China, our professional team and our procedures will support you for your success in China.
Your Onboarding Manager introduces you to your Account Manager, mentioning all special terms, conditions, and operation requirements.
Your Account Manager sends you a welcome email introducing the exchange form for monthly data, top 10 questions asked, calendar with holidays.
The Account Manager collects basic employee’s information and add the information in our timeline. The Account Manager also aligns with you regarding timeline, forms, policies.
Your info is registered in our system and the timeline is updated. We create the template for the payment notice.
Your Account Manager checks the payment notice and send it to you for the first payment, together with the employment contract and tripartite agreement.
You confirm the documents received and pay the payment notice.
Our payment notice is customized for every client and contains the information needed for the payment not only of the salary of your employees, but also the social insurance, individual income tax, and other benefits paid to the employee.
Your Account Manager receives the basic information about the employee from you.
Your Account Manager will contact your employee to collect more information, according to the policies. We also share onboarding guides and tips and prepare the employment contract.
Your Account Manager will send you the payment notice, employment contract, and tripartite agreement. You confirm the documents and pay the payment notice.
After you confirm the documents, we sign it with both you and your employee.
After we receive payment and onboarding documents, we register your employee in our system and apply on the government websites to open the social insurance and housing fund accounts.
Your employee receives the credentials to access the online portal to check the paystub and policy updates.
Our online portal will help your employees in China to not only keep track of policies updates, but also to check the monthly paystub with information about salary, tax declaration, social insurance contributions, bonus.
At the beginning of each month, your Account Manager send you a reminder to collect all the raw data (changes in the employment terms, bonus, termination, new hires, etc.) to calculate the payment notice for the month.
Based on the data received, our Data Center team will create the payment notice for you. We will send you the payment notice according to the date indicated in the service contract.
After you pay the payment notice and we receive it, our Finance team will record the date of payment in our timeline, so to inform your Account Manager and Data Center team that we received the payment.
After the payment notice is received, we pay the salary to the employee, declare the individual income tax and contribute to social insurance.
Your Account Manager informs your employee about the regulations for expense claim and train your employee to use our platform.
Your employee uploads a picture of the fapiao or the digital version in our system. The system checks the authenticity of the fapiao.
The system will create a form for the expense claim that your employee needs to print and sign.
Your employee collects the supervisor’s approval to issue the reimbursement for expenses.
Your employee sends the signed expense claim form and the original fapiao to our office in Shanghai.
After receiving the documents, we check them and, if everything is correct, we issue the reimbursement to your employee.
A new policy is announced by the central or local governments in China.
Our legal and operation teams check the policy in detail and introduce you and your employee about the new policy.
We analyze the potential impact that the policy can have on your business and your employees in China.
After we send you the analysis, we also upload the policy on the online portal for your employee to check.
After we make sure that the policy is understood by both you and your employee, we execute the policy according to the regulations.
You should notify the termination of the contract in writing in advance according to the procedure stipulated in the service contract. We also confirm with you if want to replace the employee or terminate completely your business in China.
Your Account Manager registers the new information in our system and update the timeline.
Our Data Center team prepares the last payment notice and your Account Manager confirms it before sending it to you.
All your dispatched employees must submit the original resignation letter or termination agreement to us, before operating the resignation process.
After the termination process is completed, we refund the deposit that you made at the beginning of the service.
Your Account Manager checks with you what are the reasons to terminate the employment contract to make sure that everything is compliant.
Our Data Center team calculates the amount of the severance pay and your Account Manager helps you to prepare the termination agreement.
Your Account Manager will update our system with the information regarding the termination of the employees. Our Data Center team prepares the last payment notice.
Our Operation team cancels the social insurance and housing fund account for your employees.
Your Account Manager will issue the termination certificate to you and your employees.
In case you don't want to hire new employees or you want to quit your business in China, we refund the deposit made at the beginning of the service.
