How we onboard you

Step 1
INTRODUCTION OF CLIENT AND CRM

Your Onboarding Manager introduces you to your Account Manager, mentioning all special terms, conditions, and operation requirements.

Step 2
SEND WELCOME EMAIL

Your Account Manager sends you a welcome email introducing the exchange form for monthly data, top 10 questions asked, calendar with holidays.

Step 3
INFORMATION COLLECTION

The Account Manager collects basic employee’s information and add the information in our timeline. The Account Manager also aligns with you regarding timeline, forms, policies.

Step 4
CLIENT REGISTRATION

Your info is registered in our system and the timeline is updated. We create the template for the payment notice.

Step 5
PAYMENT NOTICE SENT

Your Account Manager checks the payment notice and send it to you for the first payment, together with the employment contract and tripartite agreement.

Step 6
PAYMENT NOTICE PAID

You confirm the documents received and pay the payment notice.

Payment Notice

Our payment notice is customized for every client and contains the information needed for the payment not only of the salary of your employees, but also the social insurance, individual income tax, and other benefits paid to the employee. 

How we onboard your employees

Step 1
RECEIVE INFORMATION FROM CLIENT

Your Account Manager receives the basic information about the employee from you.

Step 2
CONTACT THE EMPLOYEE

Your Account Manager will contact your employee to collect more information, according to the policies. We also share onboarding guides and tips and prepare the employment contract.

Step 3
SEND AND PAY PAYMENT NOTICE

Your Account Manager will send you the payment notice, employment contract, and tripartite agreement. You confirm the documents and pay the payment notice.

Step 4
SIGN DOCUMENTS

After you confirm the documents, we sign it with both you and your employee.

Step 5
GOVERNMENT APPLICATIONS

After we receive payment and onboarding documents, we register your employee in our system and apply on the government websites to open the social insurance and housing fund accounts.

Step 6
ONLINE PORTAL ACCESS

Your employee receives the credentials to access the online portal to check the paystub and policy updates.

Online Portal

Our online portal will help your employees in China to not only keep track of policies updates, but also to check the monthly paystub with information about salary, tax declaration, social insurance contributions, bonus.

How we calculate the payment notice and pay the employee's salary

Step 1
SEND RAW DATA

At the beginning of each month, your Account Manager send you a reminder to collect all the raw data (changes in the employment terms, bonus, termination, new hires, etc.) to calculate the payment notice for the month. 

Step 2
CALCULATE PAYMENT NOTICE

Based on the data received, our Data Center team will create the payment notice for you. We will send you the payment notice according to the date indicated in the service contract.

Step 3
UPDATE OUR TIMELINE

After you pay the payment notice and we receive it, our Finance team will record the date of payment in our timeline, so to inform your Account Manager and Data Center team that we received the payment.

Step 4
PAY SALARY

After the payment notice is received, we pay the salary to the employee, declare the individual income tax and contribute to social insurance.

How we guide your employees for the first expense claim

Step 1
EXPENSE CLAIM INTRODUCTION

Your Account Manager informs your employee about the regulations for expense claim and train your employee to use our platform.

Step 2
UPLOAD FAPIAO (INVOICE) IN THE SYSTEM

Your employee uploads a picture of the fapiao or the digital version in our system. The system checks the authenticity of the fapiao.

Step 3
PRINT EXPENSE CLAIM FORM

The system will create a form for the expense claim that your employee needs to print and sign.

Step 4
COLLECT SUPERVISOR'S APPROVAL

Your employee collects the supervisor’s approval to issue the reimbursement for expenses.

Step 5
SEND DOCUMENTS TO OUR OFFICE

Your employee sends the signed expense claim form and the original fapiao to our office in Shanghai.

Step 6
ISSUE REIMBURSEMENT

After receiving the documents, we check them and, if everything is correct, we issue the reimbursement to your employee.

How we help you when a new policy is issued in China

Step 1
NEW POLICY ANNOUNCEMENT

A new policy is announced by the central or local governments in China.

Step 2
POLICY BRIEF

Our legal and operation teams check the policy in detail and introduce you and your employee about the new policy. 

Step 3
IMPACT ANALYSIS OF THE POLICY

We analyze the potential impact that the policy can have on your business and your employees in China.

Step 4
UPLOAD POLICY

After we send you the analysis, we also upload the policy on the online portal for your employee to check.

Step 5
EXECUTE THE POLICY

After we make sure that the policy is understood by both you and your employee, we execute the policy according to the regulations.

How we help you to conclude the contract with us

Step 1
NOTIFICATION OF THE CONTRACT TERMINATION

You should notify the termination of the contract in writing in advance according to the procedure stipulated in the service contract. We also confirm with you if want to replace the employee or terminate completely your business in China.

Step 2
UPDATE INFORMATION IN OUR SYSTEM

Your Account Manager registers the new information in our system and update the timeline.

Step 3
PREPARATION OF THE LAST PAYMENT NOTICE

Our Data Center team prepares the last payment notice and your Account Manager confirms it before sending it to you.

Step 4
SUBMIT ORIGINAL DOCUMENTS

All your dispatched employees must submit the original resignation letter or termination agreement to us, before operating the resignation process.

Step 5
DEPOSIT REFUND

After the termination process is completed, we refund the deposit that you made at the beginning of the service.

How we offboard your employees in case of termination of the employment contract

Step 1
CHECK THE REASONS FOR TERMINATION

Your Account Manager checks with you what are the reasons to terminate the employment contract to make sure that everything is compliant.

Step 2
PREPARE TERMINATION AGREEMENT

Our Data Center team calculates the amount of the severance pay and your Account Manager helps you to prepare the termination agreement.

Step 3
UPDATE OUR SYSTEM AND PAYMENT NOTICE

Your Account Manager will update our system with the information regarding the termination of the employees. Our Data Center team prepares the last payment notice.

Step 4
ACCOUNT CANCELLATION

Our Operation team cancels the social insurance and housing fund account for your employees.

Step 5
ISSUE TERMINATION CERTIFICATE

Your Account Manager will issue the termination certificate to you and your employees.

Step 6
DEPOSIT REFUND

In case you don't want to hire new employees or you want to quit your business in China, we refund the deposit made at the beginning of the service.

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